Date

Aug - Oct 2014
(3 months)

Industry

Online Food Ordering Industry
(eCommerce)

Client

Wow Tasty

Team

2 senior developers, 1 graphic designer, order management team, delivery staff

'Wow Tasty' Admin System Renewal

Overview

Wow Tasty is about food delivery&take-out online ordering system in Vancouver.
The company has to manage more than 50 restaurants, 10 delivery staff, and more than 100 orders every day. The admin system allows real-time orders to arrive at the order management team immediately and assigns orders to delivery staff in the admin system. Restaurant owners are able to change restaurant information and menu information whenever they wanted.

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Goal & Requirements

• Create a dashboard to see orders at a glance
• Show real-time notifications if any event happens
• Make it easy to manage the orders, delivery staff and restaurant info

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Achievements

• All information was automatically refreshed in 5 to 10 seconds increments.
• The new admin system saved 50% of the order management time.
• The humanware type's mistakes were decreased.

My Roles

• Researched modern design for admin dashboard and system
• Analyzed As-Is admin system and found out the pain points and solutions
• Created the page list of To-Be admin system for each user type; Guest, Member, Delivery staff, Restaurant member, Restaurant manager, Admin member, and Admin manager
• Created the wireframes
• Lead the front-end development using HTML, CSS and JavaScript

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Problems & Solutions

• Difficult to seperate the admin user types

  I interviewed the CEO, order management team and marketing team to decide the rights of each user type and made the page lists for each user type.

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Work Process

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Result